Shipping policy

RETURN & REFUND POLICY

At BasilStar, we want you and your pets to be happy with your purchase. If you receive a damaged, defective, or incorrect item, please contact us so we can help.

RETURNS

You may request a return within 30 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition.
• The item should be returned with its original packaging when possible.
• Proof of purchase or your order number may be required.

Please contact us before sending any item back. We will provide return instructions if your return is approved.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery at:

basilstarofficial@gmail.com

Please include your order number and clear photos of the item and packaging. We will review the issue and, when appropriate, provide a replacement or refund.

REFUNDS

Once your return or claim is approved, we will process the applicable refund to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

NON-RETURNABLE ITEMS

Items that have been used, damaged after delivery, or returned without prior approval may not be eligible for a refund.

RETURN SHIPPING

If the return is due to an incorrect, damaged, or defective item caused by us or our fulfillment partner, we will work with you to resolve the issue.

For returns due to a change of mind or other reasons not caused by an incorrect or defective item, return shipping costs may be the customer's responsibility.

For questions about returns or refunds, contact:

basilstarofficial@gmail.com